listening skills Archives - Your Friend 4 Life

March 3, 2019

How is Your Communication?

I am always amazed at how some companies and sales people communicate. We live in a world that lack of communication is in excusable. We can call, text, email, snail mail, instant message, Facebook, Twitter, etc. a client to always keep them informed. Yet some companies and sales people seem to think that communication is Continue reading →

Tim Wilhoit

Educational

September 17, 2017

Sales is All About Communication

In very simple terms, sales is the transference of emotion. That is why it is near impossible to sell a product or service that you don’t believe in or gets you excited. There are sociopaths that can sell like this, but for the vast majority of honest salespeople it cannot be done. You must transfer Continue reading →

Tim Wilhoit

Educational

March 5, 2017

Do You Believe Leadership Requires a Title?

Do you think that in order to be a leader you must hold the title of president, vice president, boss, manager or supervisor? If so, you are completely wrong about leadership. The leadership role is not a title. Anyone can be a leader at any position within a company, group or organization. To be a Continue reading →

Tim Wilhoit

Educational

October 2, 2016

3 Secrets to Great Customer Service

I read a great book this week that was recommended by my Mastermind friends called Raving Fans by Ken Blanchard and Sheldon Bowles. It is a great quick read with a great story about having customers that will go out of their way to do business with great customer service companies and continue to Continue reading →

Tim Wilhoit

Educational

July 24, 2016

Is Technology Replacing Humanity?

Certainly at this point in time technology is not replacing humanity. But for the up and coming generation, I am not so sure what the future holds. The young adults raised in the 90’s and 2000’s that only know technology, such as text messaging, Facebook, Instagram and email seem to not have the communications skills Continue reading →

Tim Wilhoit

Current Events

March 9, 2014

Sales Objections or Lame Excuses?

I have been selling and training sales professionals to sell for over a quarter of a century. I am always amazed at the obstacles the sales person or insurance agent has to overcome with a prospect. Prospects come up with some great sales objections or I call lame excuses. I understand not having the money Continue reading →

Tim Wilhoit

Educational

December 15, 2013

This Is What I Learned Writing Blogs

>As I am writing Blog #99 after my first two years of writing blogs, this is what I have learned. First, the title is very important, and it should be a question. Second just because I like a certain blog doesn’t mean it will be successful. Third, content is huge. Writing about things people want Continue reading →

Tim Wilhoit

Educational

August 18, 2013

Next Blog of the Series Communication-Voice

The next component of communication is voice qualities or voice inflection. As we discussed in the first blog, words only account for 7% of the communication process. If an insurance agent or sales professional is to be an effective communicator, one must master their voice qualities. Voice qualities account for 38% of the communication process. Continue reading →

Tim Wilhoit

Educational

March 24, 2013

Excuse Me, Were You Listening?

One of the most important skills of an insurance agent is to listen and pay attention to what the client wants and needs, not selling them your favorite product. After over 15 years of training insurance agents with product knowledge, sales techniques, networking, properly using social media and listening skills, focus on listening is by Continue reading →

Tim Wilhoit

Educational

February 17, 2013

Are Clients Buying What You Are Selling?

This may be a very simple question but there is more to it than just the surface of it. For years, I was taught and believed that people buy with emotions and solidify with logic. Most of the evidence today is to the contrary. Today’s buyer is more sophisticated and educated than ever before. We Continue reading →

Tim Wilhoit

Educational

October 27, 2012

Facts Tell, Stories Sell. Are You A Good Story Teller?

I grew up in the mountains of East Tennessee. Actually very near where the International Story Telling Festival is held every October. I guess one of the best skills I have from my bloodline is the ability to tell stories. The mountain folk, hillbillies are no longer politically correct, love to spin a yarn that Continue reading →

Tim Wilhoit

Educational

September 10, 2012

Trouble Uncovering the Need?

A few weeks ago I had written a blog about the Art of Persuasion. In the article, I had explained the difference between a feature, an advantage and a benefit. The feedback I received was overwhelming in a lot of different directions about persuasion. So, I wanted to talk more about actually uncovering the Continue reading →

Tim Wilhoit

Educational

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How is Your Communication?

Sales is All About Communication

3 Secrets to Great Customer Service

Is Technology Replacing Humanity?

Sales Objections or Lame Excuses?

Next Blog of the Series Communication-Voice

Excuse Me, Were You Listening?

Are Clients Buying What You Are Selling?

Facts Tell, Stories Sell. Are You A Good Story Teller?

Trouble Uncovering the Need?